Start by identifying whether the website cannot connect or whether a particular import failed. Those problems need different checks.
Check the connection
- Open Workspace settings → Houzez.
- Confirm the site address and whether syncing is active or paused.
- Use Test connection when available.
- In WordPress, confirm the Velisto plugin is active and paired with this workspace.
- Read the error shown by either side.
If a connection key was regenerated, the old key will no longer be the correct credential. Update the WordPress plugin with the replacement key and verify again.
Check a failed import
Open Listings → Import → Recent imports and inspect the failed run. Confirm that the source properties are published and publicly available where the integration requires that access. If only photos failed, check the source image URLs and whether the website permits access to them.
Correct the cause before retrying. Inspect the listing count and several records after the next run.
Escalate with useful details
Send support the website address, approximate sync time, error message, and whether the issue affects all listings or only some. Include a sample property URL if appropriate.
Do not share the connection key or WordPress password. A screenshot should show the error while keeping credentials out of view.