Velisto FAQs
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Getting started
How Velisto fits your real estate business.
What can I do with Velisto?
Velisto brings real estate content creation and social publishing into one workspace. Create branded posts, reels, and flyers, then publish across your connected channels or plan ahead in the content calendar. You spend less time rebuilding posts, uploading the same files, and switching between apps.
Who is Velisto built for?
Velisto is built for real estate agents, teams and brokerages, and marketers and agencies serving real estate clients. Use it to promote properties and share the local knowledge, advice, and business updates that keep your brand visible.
What is real estate social media management software?
Real estate social media management software helps a property business plan, create, publish, and review social content. It brings together everyday marketing and listing promotion, with tools for branding, connected social profiles, a content calendar, and performance insights. Velisto connects these tasks in one workspace, starting with your own ideas and photos or with property data.
How is social media management different from scheduling?
Scheduling is the part of the workflow where you choose when a post goes live. Social media management also includes deciding what to share, creating the content, keeping the branding consistent, adapting posts for different channels, and reviewing results. Velisto brings those tasks together with ideas, editable designs, photo-based videos, publishing, a calendar, and analytics.
Content creation & design
Share your expertise, build your brand, and create content for everyday marketing.
What content can I create beyond property listings?
Share buyer and seller advice, neighborhood highlights, local stories, market updates, and business news. Use your own text, photos, and experience to create posts, social graphics, flyers, or videos. Start with a template, make your own design, or get help with ideas and captions. You can build your presence and share your expertise throughout the week, whether or not you have a property to promote.
Can Velisto help me find ideas and write captions?
Yes. AI Content & Ideas helps with topics and captions for useful advice, local stories, business updates, and listing content. Start with an idea and use your brand voice and language. Edit the wording and add your own knowledge to make the result yours. You can also start with your own text and images.
How does Plan my content help with everyday content?
Plan my content suggests topics around your expertise and audience. Choose a varied mix or one topic series, select up to seven dates, and set your channels and formats. Edit, replace or lock the topics, then generate your posts. They appear on your calendar as Unapproved so you can review and approve them before publishing.
Can I make reels and videos from listing photos or my own images?
Yes. Use listing photos or upload your own images—filming is not required. Choose a video template or overlay, arrange the scenes, adjust timing and motion, and add music and branding in the Reels & Video Editor. Create a vertical reel or landscape video and render it as MP4. You can use the finished video on Instagram, Facebook, or TikTok where the format is supported.
Do I need design skills to create content with Velisto?
No. Choose a template, then add your text and images in the Content Editor. You can create content this way without arranging the layout yourself. When you want more control, the Design Editor lets you customize a template or start from scratch. Review the result before exporting or publishing.
What’s the difference between the Content Editor and Design Editor?
The Content Editor lets you fill a chosen template with your text and photos, with optional property details from a listing. The Design Editor gives you control over the canvas: change layouts, text, colors, images, and layers, customize an existing template, or start a design from scratch. Both support creating content without a property listing.
Can I create flyers, and which file formats can I export?
Yes. Create flyers and social graphics from templates using your own content or listing details. Export supported designs as PDF, PNG, or JPEG, with print-quality options for supported formats. Reels and videos export as MP4. Choose the format for your social post, digital flyer, or printed material, and use the files outside Velisto too.
Can I use my own branding, agent details, and wording?
Yes. Save your logo and colors, plus an agent profile with a name, headshot, and contact details, to use in supported templates and video overlays. Brand Kit & Voice also brings together business context, content language, caption footer, and hashtag preferences. Start with your own wording or get AI help with ideas and captions; you can edit the result before exporting or publishing.
Can Velisto create content as well as schedule it?
Yes. Start with your own ideas, text, and photos, or use property details from a listing. Create branded graphics with templates, customize layouts or design from scratch, turn photos into reels and videos, and get help with topics and captions. Review the finished social content, then publish or schedule it in the same workspace. Explore the content creation and publishing tools.
How many templates can I choose from?
Velisto includes 200+ templates across its design and video collection. Use AI Flavors for everyday content, or explore templates for social posts, stories, flyers and videos. Add your photos, text and branding, then review the result. Explore Design Studio.
Can I create content in another language?
Yes. Velisto supports 14 content languages. Set the language for your audience, use your brand voice to guide the wording, and review the generated captions before publishing. Explore multi-language content.
What can Velisto Agent help me do?
Ask Velisto Agent for content ideas, help drafting posts and assistance with supported content and scheduling tasks. Review the content and the proposed action before it is carried out. See Velisto Agent in action.
Listings
Turn property photos and details into posts, stories, reels, videos, flyers, and campaigns.
What can I create from a property listing?
Turn your property’s photos and details into social posts, stories, reels, videos, flyers, and branded graphics. Create an individual piece for a specific purpose, or use Listing campaigns for a coordinated campaign. Reuse the property’s photos, price, address, and other details across your content, then review each piece before exporting or publishing.
What’s the difference between Listing Posts and Listing Campaigns?
Listing Posts uses Single post to create one piece of content, such as a feed post, story, or branded video. Listing Campaigns uses Listing campaigns to create several coordinated pieces for the same property. Both can use an imported listing. Review and edit the results, then choose when to publish or schedule them.
How do I turn a listing into a social post or story?
Choose a property in Single post, then select a feed post or story. Pick the photos and the angle you want to highlight, choose a design, and review the property details and caption. Make your edits, then publish or schedule the finished content to a supported channel. Explore Listing Posts.
Can I turn listing photos into branded reels and videos?
Yes. Use the listing’s photos and details in the Reels & Video Editor to create a vertical reel or landscape video. Choose a template or overlay, apply your branding, arrange the photos into scenes, adjust timing and motion, and add music. Render the finished video as MP4 to download or use in your social content.
Can I turn a listing into a flyer or downloadable design?
Yes. Choose a flyer or social design template in the Content Editor, then fill it with the listing’s photos and details. Edit the text and apply your branding, or use the Design Editor to customize the layout. Export supported designs as PDF, PNG, or JPEG, with print-quality options for supported formats. You can use the files for digital sharing or printed materials.
Can I customize the photos, details, and branding in listing content?
Yes. Choose the property photos you want to show, edit the text and captions, and apply your logo, colors, and agent details in supported templates and video overlays. Use the Design Editor when you want to change a design’s layout. Review each piece so the property information, wording, and branding are right before you export or publish it.
Can I create content for open houses, price changes, and other listing stages?
Yes. Listing campaigns covers moments such as Coming Soon, Just Listed, Open House, Price Drop, and Just Sold. Choose the property and milestone, then create the campaign pieces you need—such as a showcase post, feature spotlight, story, or reel. Review the content, adjust the timing, and schedule the campaign together. Use Single post when you only need an individual piece.
How do I add a property to start creating listing content?
Add the property manually or import your listings by CSV. Bring together the photos and key details so they are ready to use in posts, designs, reels, and campaigns. If your website uses Houzez, you can also connect the Houzez integration to sync your listings into Velisto.
Houzez Integration
Connect your Houzez website and keep listing details in sync.
Do I need a Houzez website to use Velisto?
Houzez is optional. You can add properties manually or import them by CSV. If your website uses Houzez, the WordPress integration can sync property details and photos into Velisto. Agencies can connect a client’s Houzez site to that client’s workspace. You can also create content with your own images and ideas without importing a listing.
What does the Houzez integration bring into Velisto?
The integration brings listing photos and property details into your workspace, including the price, address, beds, baths, size, status, and property type. You can reuse that information when creating content without entering it again for each design.
Does connecting my Houzez site automatically publish my listings?
No. The connection syncs listing data. You choose what to create, review the visuals and captions, select your connected channels, and decide whether to publish now or schedule for later.
Will Velisto change listings on my Houzez website?
No. The listing sync is one-way, from your Houzez website into Velisto. It does not write changes back to your WordPress listings.
What happens if I disconnect my Houzez site?
Removing the connection stops the sync but leaves your already imported listings in Velisto. You can manage the connection, including pausing or resuming it, in Workspace settings → Houzez.
Publishing & channels
Create, review, and share from one dashboard.
Which social channels can I publish to?
Instagram professional accounts, Facebook Pages, TikTok, Threads, and YouTube are available in Velisto. Formats vary by channel. Each workspace uses its own connected profiles, so an agency can publish to the appropriate accounts for each client. See the Channels page for supported formats and upcoming integrations.
Can I reuse the same post or video across several channels?
Yes. Select connected Instagram, Facebook Page, TikTok, Threads, or YouTube profiles, choose a format each supports, and tailor the captions and media. This also applies to videos you create for TikTok and want to share elsewhere. Review the content, then publish or schedule it from one workspace, with less repeat uploading and composing in separate apps.
Can I publish immediately or schedule posts for later?
Yes. Publish now, save a draft, or schedule ahead. Your content calendar keeps drafts and scheduled posts together across your connected channels, while posting queues help organize your schedule.
Can I save drafts and review or edit content before it goes live?
Yes. Edit captions and visuals in the composer and save a draft while you work. Review designs, rendered videos, connected profiles, and publishing times before publishing or scheduling. Creating an AI draft, generating a listing campaign, or syncing a property does not by itself publish a social post.
When can I connect the upcoming social channels?
Channels listed under Upcoming integrations are not yet available for general connection. Check the Channels page and What’s New for availability updates as they launch.
How are posting times decided?
You choose the days and times in your posting queue, and planned content can use the next open slots. You can also schedule an individual post for a specific date and time. Review the schedule before publishing and adjust it to fit your audience, property announcements, and business routine. Learn more about posting queues and timing.
Can I move a scheduled post if my plans change?
Yes. Move scheduled posts in the content calendar and review or adjust their publishing times before they go live. You can also save unfinished content as a draft while you work on its caption or visuals. This helps you make room for a new listing, an updated open house, or another change in your plans.
Which content formats can I schedule?
Instagram supports feed posts, carousels, reels, and stories. Facebook Pages support Page posts, photo posts, reels and videos, and stories. TikTok supports videos and photo posts. Choose a format supported by each selected channel and review its caption and media before scheduling. See the available channels and formats for more detail.
Instagram & Facebook
Account requirements and Facebook publishing options.
Which Instagram accounts can connect to Velisto?
Connect an Instagram professional Business or Creator account. Sign in with Instagram and approve the requested permissions. If you use a personal account, switch it to a professional account first. Follow the Instagram connection guide for setup steps.
What do I need to connect my Facebook Page?
You need admin or posting access to the Page. In Velisto, open Workspace settings → Social profiles, choose Facebook, and approve access to the Pages you want to connect. Follow the Facebook connection guide if a Page is missing.
Can Velisto publish to Facebook personal profiles, Groups, or Marketplace?
Velisto publishes to Facebook Pages you manage. Publishing to personal Facebook profiles, Groups, and Marketplace is not supported. Connect your business Page to publish and schedule its content alongside your other channels.
Does Velisto manage Facebook Ads?
Velisto handles organic content for your Page: creation, publishing, scheduling, and available analytics. Paid campaigns, budgets, and targeting are managed separately in Meta’s advertising tools.
TikTok
Photos, videos, scheduling, and performance.
Do I need a TikTok business account?
No. Connect a TikTok account you can sign into and authorize for use with Velisto. Open Workspace settings → Social profiles and choose TikTok. See the TikTok connection guide for setup steps.
Can Velisto publish TikTok photo posts?
Yes. TikTok supports both video and photo posts in Velisto. Use still images for property details, local content, or helpful advice, and publish or schedule from the same workspace.
Will my TikTok post appear exactly at the scheduled time?
You can review your video or photos, edit the caption, and schedule a publishing time. TikTok processes delivered videos before they appear, so publication may follow the scheduled delivery time by a short processing period.
What TikTok results can I see in Velisto?
Velisto shows available views and engagement from your connected TikTok account. Use analytics to review content performance alongside your other channels.
Teams & agencies
Keep your people, brands, and client workspaces organized.
Should I choose a professional plan or an agency plan?
Choose Solo, Team, or Brokerage when you market your own real estate business in one shared workspace. Choose an agency plan when you manage separate real estate clients and need a workspace for each client. Each client workspace keeps its own listings, brand setup, content, social profiles, calendar, and analytics. Compare the plan types.
Can I manage different brands or clients in separate workspaces?
Yes. A workspace keeps a business’s branding, listings, content, connected social profiles, calendar, and analytics together. Agency plans provide separate workspaces for client businesses, including their Instagram and other social accounts. Workspace allowances depend on your plan. Explore the agency workflow.
Can agents use their own details with a brokerage or client’s branding?
Yes. Save the brokerage’s or client’s logo and colors in its workspace. Add individual agent profiles for names, headshots, and contact details, then choose the relevant profile when creating content. Review how the details appear in supported templates and video overlays. Separate client workspaces can each have their own branding and agent profiles.
Does every team member need a separate subscription?
No. The subscription belongs to the account owner. Members working in that account’s workspaces are covered by its plan, within the included user and workspace allowances. They do not need separate subscriptions to work in those workspaces.
Trials & billing
Trials, subscriptions, and the capacity you need.
How does the free trial work for professionals and agencies?
Every plan starts with a 7-day free trial, no card needed. The trial includes 15 AI writing credits, 15 designs, 5 video reels, 5 AI images, 25 listings and 5 social profiles for one user, and it is available once per customer. For an agency, book a demo to talk through a setup with client workspaces.
When will I be charged after the trial?
Never automatically. The free trial needs no card. When it ends, your account becomes read-only, with everything you made kept, until you choose a plan and pay.
What’s the difference between branded designs, AI images, and video allowances?
Branded designs use templates with your own photos, text, logo, and colors; these designs and your posts are unlimited on every paid plan. AI images are generated pictures, an AI writing credit is used each time the AI writes or rewrites a caption or plan, and video reels use the video rendering allowance. AI and video allowances vary by plan. Connected social platforms apply their own publishing rules. See the pricing page for the full allowances.
Are agency allowances shared or included for every client?
They are shared across the agency account. Workspaces, users, social profiles, listings, brand personas, storage, and monthly usage allowances are account totals, rather than a separate allocation for each client. For example, the social profile allowance is shared among your client workspaces; it is not multiplied by the number of workspaces. See agency plan allowances.
How does monthly or annual billing work?
You can choose monthly or annual billing. Annual plans are paid for 12 months together. The pricing page shows the full annual charge alongside its monthly equivalent; savings compare that charge with 12 monthly payments for the same plan and vary by plan. Monthly AI and video allowances still reset monthly.
Can I change or cancel my subscription?
Manage your plan and billing period in Settings → Billing. You can upgrade, downgrade, or cancel renewal. If you cancel a paid subscription, access continues until the end of the period you have paid for. Subscription fees are generally non-refundable; review the cancellation and refund policy for full terms and exceptions, or read the billing guide.
How do I choose the right capacity or get a larger plan?
Consider your team members, client workspaces, social profiles, listings, and content needs. Compare the current plan allowances, or talk to us about a custom plan. Custom plans can be sized for larger listing inventories, more workspaces and users, or higher video production volume.
LET’S TALK
Still have a question?
Talk through your content, listings and social channels with the people behind Velisto.
What social media performance can I track in Velisto?
Review available reach, engagement, audience growth, and individual post performance for your connected social profiles. Start with an overview, then open a profile and choose a date range for more detail. The available metrics depend on the channel and account. Use those observations to help plan your next content. Explore analytics.