Use Help & support in the sidebar when a guide does not resolve the issue. A specific report makes it easier to understand what happened and help you continue.
Send a request
- Open Help & support.
- Choose Get help, then select a topic under What is this about?.
- Add a clear Subject and describe what happened in Details.
- Include the relevant workspace, post, listing, or design.
- Include the exact error, then choose Send.
For example: “The Instagram destination of this post failed at 9:00 this morning. Facebook published successfully. I reconnected Instagram, but the same error appears.”
Include the right details
Give the approximate time, affected platform, and steps that reproduce the issue. For analytics, include the date range. For imports, include the source type and whether all records or only some failed.
Keep passwords, connection keys, payment details, and private client information out of the request and screenshots.
Follow the conversation
Return to Help & support to open the request, read replies, and add more information. Continue in the existing request for the same issue so the context stays together.
Before sending, you may find the answer in failed-post troubleshooting, social account reconnection, or Houzez troubleshooting.