Velisto does not sell on a money-back guarantee. Instead, every plan starts with a 7-day free trial, so you can try the product with your own listings, brand and channels before you pay anything. This page explains how the trial ends, how to cancel, and how refunds are handled.
The 7-day free trial
Every plan includes a 7-day free trial with smaller usage allowances. No payment method is needed to start it. When it ends, your account becomes read-only, with everything you made kept, until you choose a plan and pay — nothing is charged automatically. The trial is available once per customer.
Cancelling
You can cancel a paid plan at any time from your account settings. The cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again. The free trial needs no card, so there is nothing to cancel during it.
Refunds
Because the free trial lets you evaluate Velisto before you pay, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or plan downgrades. This does not affect any rights you may have under mandatory consumer law. Separately, our payment provider may, at its own discretion, issue a refund within its standard window to resolve a payment dispute.
If you were charged unintentionally
If you were charged for a plan you did not mean to buy, email hello@velisto.ai and tell us what happened. Where the plan has gone unused since that charge, we will look at it and put it right. This is handled case by case at our discretion rather than as an entitlement, and it is always faster than disputing the charge with your bank.
Processing times
Payments are processed by a third-party merchant of record, which also processes any refund. Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer. The refunded amount may differ slightly from the amount you paid due to exchange-rate fluctuations or tax adjustments.
Related terms
This policy is part of our Terms of Service, which govern your use of Velisto. If anything here conflicts with the Terms, the Terms apply.
Questions
If you have any questions about the trial, cancelling, or billing, contact us at hello@velisto.ai.
Velisto is a brand of M/S InfiniSoft Solutions, which operates the service and receives its payments. Contact: hello@velisto.ai